Live Video Interview Backroom
As with other areas in Recollective, Live Video Interviews benefit from a backroom feature that allows administrators to communicate with each other in a private space. In order for Clients to be able to join the backroom, the Collaborate in Backroom permission must be enabled from within the Permissions section of the Study Settings.
Because Live Video Interviews are designed to be a one-on-one experience between a participant and a meeting host, backroom participants are not connected to the meeting with a video feed. Instead, they can watch and listen to the meeting, and use the backroom chat and backroom audio channel to communicate with each other and with the meeting host.
Backroom audio channels are an optional feature and can be disabled for the Live Video Interviews Activity Setup page.
As many as 48 people can be in the backroom of a Live Video Interview at any given time.
Even when posting a backroom message that @mentions a specific administrator, all administrators in the backroom will be able to see the message. Using @mentions allows you to target the message to a specific administrator, letting them know that a response/action is required of them, or that you are responding to a question/request they asked of you.
- The backroom chat box always appears in red (as in the image below)
- The front room chat box will always appear in white and include the “post prepared content” option (as seen in the image below)
Analysts or Moderators in the backroom can take over as host at any point during the meeting by opening the directory and selecting Host Meeting. This option will only be available if there is currently no host for the meeting.