Recollective Knowledge Base
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Troubleshooting Tips

Helping participants with technical support and troubleshooting tips

  • Troubleshoot: Using Support Login
  • Troubleshoot: Live Video Activities
  • Troubleshoot: Helping a Participant or Admin Who Cannot Login
  • Troubleshoot: Media Upload Issues
  • Troubleshoot: Browser and Device Support
  • Tip: Helping Participants with Video Uploads
  • Tip: Taking Screenshots for Support Requests
  • Tip: Enabling Camera, Microphone, & Screen Access
  • Tip: Clearing Admin Test Responses
  • Tip: How to unlock a user account after too many failed login attempts
  • Exceeding Allotted Video Minutes

Categories

  • Overview
  • Account Basics
  • Site Administration
  • Managing Panelists
  • Study Setup
  • Activities & Tasks
  • Live Video Interviews (1:1)
  • Live Group Chat with Video
  • Task Type Guide
  • Discussions
  • Forums
  • Managing Participants
  • Screening Participants
  • Study Moderation
  • Recollective AI
  • Managing Points
  • Private Messages
  • Reports & Analysis
  • Transcripts & Media Exports
  • Localization
  • Troubleshooting Tips
  • Integrations
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