Site Setup: Email Notifications
Sending Email Address
Email broadcasts and automated notifications from Recollective have a sending email address. It is the FROM portion of the messages received by end users. The default sending address is email@example.com but this address can be customized.
Sending email on behalf of another domain requires that Recollective be granted permission to send email with that domain. Learn more about Email Sender Authentication.
Notifications from the application (i.e. those seen under the bell icon) are also delivered by email to ensure they are seen. This section defines a default email notification frequency which can then be modified by each Panelist on their personal Account Settings page.
Use this section to control the following:
- Set the default frequency of email notifications for new Panelists
- Reset the notification preferences for all Panelists to the current default
- Select notification frequency options to hide from Panelists
Emailed notices can be delivered instantly (one email per notice) or as digest emails (multiple notices per email sent hourly, daily or weekly).
When the frequency is set to Daily, you are able to define up to 4 times in a day for the delivery (e.g. 6AM, noon, 6PM and 9PM).
Email notifications can be disabled (as a default) by selecting None, but we do not recommend this if you wish to maximize participant engagement.
If you have existing Panelists, you may wish to select Reset settings for panelists to the defaults above to reset everyone to the current default. Be sure to click the Apply Settings button to have the reset actioned.
When an email broadcast is sent from within a Study, it contains a button that links the recipient back to the Study. That link can perform an automatic login to simplify re-entry to the site.
If automatic login is enabled, you can configure the number of hours that the automatic login will function (it is limited in time to maximize security). Once the time period expires, returning Panelists are simply prompted to login.
Many countries have privacy legislation that require commercial emails to include the Physical Address of the sender. Recollective provides an opportunity to define a physical address. Once it is defined, the address will be included in the footer of all outgoing email messages. You can provide as much information as you like.