Updating an Email Address

It's critical that every user in the site have a valid email address. Without it, important notices will be lost and overall participant engagement will drop.

Fixing an Invalid Email

If Recollective cannot deliver emails to your address, it will be marked as rejected. You must change your email to restore email delivery. Learn more about invalid and bounced email handling in Recollective.

Updating Your Own Email

To update your own personal email address, head over to your Account Settings page. Replace the current email with another one and click save. Upon submitting the form, a verification code will be sent to your original email address. Check your email for the code and enter it in the window. 

If you no longer have access to the original email address to receive the code, contact any Analyst on the site to make this change for you.

Updating Someone Else's Email

To update someone else's email address, you'll need to be an Analyst. Locate the user either in the Panelists: All Panelists or Admins section of the Site Administration area. From there, you can edit their account and make any required changes.

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