Site Settings: Basic Settings

In the Site Administration area, under Settings, you will find configuration options and the Basic Settings sub-section. It will allow you to configure the most basic properties of your site as outlined below.

Note that some settings can only be updated by Recollective. Please contact us if you need to change a setting that does not appear to be editable.

Site Essentials

Site Name

The site name appears primarily in the title bar of the browser and as the "From" in emails generated by the site. It can be the name of your organization or be made generic (e.g. Research Community).

Site Domain

Every site has a primary domain (e.g. If you'd like to use a custom domain, please contact us for details.

Sites can also have secondary domains. If anyone goes to a configured secondary domain they are instantly redirected to the primary domain. Secondary domains are useful when a site's primary domain must change as the old address will still function as a forwarding address.

Site Description

The site description is primarily to benefit search engines that may locate the site. You can provide the text that will be shown by Google and others. By default, the site tells search engines to skip indexing of the site. Select Allow search engines to find this site if you wish to enable access.

Search engines cannot enter and index the content of your Studies as the site is protected by a user login form. Allowing search engines to find the site only causes the login page to be indexed along with the description you provide.

Contact Information

Provide the name and email address of a Support Contact, or shared inbox, that will be responsible for questions by end users that are needing support. Such inquiries will typically be related to users having difficulty joining or returning to a Study. For example, the question mark icon on the login page will link to the the Support Contact Email.

Note that when participants are active in a Study, support requests are sent via private messages and are therefore delivered instead to the designated administrators of that Study (i.e. those configured to be alerted of new private messages).

Website Integration

If the Recollective site is an extension of another website, you can make the two feel more connected. In addition to configuring a matching color theme and common page elements (i.e. header and footer), you can also configure the following:

  • Site Logo Destination URL: Location to redirect users if they select the site logo on the top-left of all pages
  • Logout Destination URL: Location to redirect users after they press the Logout button
  • Google Analytics: Enter the GA Tracking ID (e.g. UA-12345678-1) to include this site in your statistics
We do not recommend setting up a custom Site Logo Destination URL as it may impact overall usability. Many people may treat the top-left logo of a site as a way to navigate back to the root page of the same site. If the logo URL is customized such that it exits the site, your participants may feel lost.

International Settings

Recollective has been translated into many languages and we're adding more all the time. You can select which languages you'd like available on your site and then which will be the default language.

When someone first visits the site, Recollective will inspect the person's web browser and automatically select a matching language. The language must still be enabled as an Available Language on the site.

A site also has a default country and time zone but each visiting user will have this value customized for them automatically. Learn more about updating time zones settings for a single account.

🗣️ Still have questions? Contact us or leave us some feedback on how we can do better!
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