The Messages Transcript is accessible via the Transcripts area of the Study Admin menu. The transcript will provide you with all of the direct messages within the Study. Depending on the settings you choose, Recollective will produce a file or series of files that you can download directly to your device.
In addition to the ability to locally download and extract all available message data, you'll have access to plenty of optional transcript settings and inclusions such as file output, participant identity format, and even included Segments.
Preparing Your Transcript
Transcripts can be customized based on a number of fields. These controls allow you to produce a transcript that contains all individuals and includes all messages or more focused ones that target specific participants or date ranges.
This section allows you to determine the date range of the included messages data. In most cases, you'll typically extract all of the associated messages from your Study using the All Time default. However, if you need to drill down on a specific month for example, you have a custom as well as standardized date options.
This area controls which participant message threads are actually included within your transcript. While most users will create a data export that includes All Participants messaging data, you may find yourself downloading filtered data either by Select Participants or even Select Segments.
You'll also be able to customize the amount of extra data that is included within your Messages Transcript. There are two optional settings you can include within your transcript:
- Excerpts: Any participant text that was highlighted and saved as coded excerpts from direct messages will be included in the transcript
- Broadcasts: This will include messages that were sent to multiple participants via the email broadcast function (these differ from the direct one-on-one message threads that would otherwise be used to communicate with individual participants)
Participant privacy is an incredibly important aspect of the platform. For best practices, we highly recommend the use of extraction options that involve limiting the amount of personally identifiable information being downloaded in physical files. There are dedicated controls to Include participant photos and Include participant emails.
Recollective can produce your Messages Transcript in three different file formats:
1. Formatted document (HTML)
2. Formatted Spreadsheet (Excel)
This option will produce an Excel workbook file for each participant thread of messages. The first row will act as a header row denoting the column field and the following rows will show the individual messages and replies.
3. Text-only data export (CSV)
The CSV option contains all of the participant message data in a single sheet. No media is embedded in this export format and it is a text-only output of the requested participant message data.