Introduction to Automatic Translations
Our Automatic Translations feature allows researchers to automatically translate participant responses, study configurations, and data available for export within the platform. This eliminates the need for manual translations, making it easier to review and analyze multilingual responses in a single language.
When enabled, researchers can also allow participants to view translated responses, comments and replies in their preferred language, making it easier to follow, contribute to, and understand study content.
Translations are available in real time, ensuring that study data remains accessible and consistent across different languages.
Enabling Automatic Translations
Study Creation
Automatic Translations are enabled by default for all multilingual studies. From the New Study modal, Analysts will be able to define the following multi-language settings to configure Automatic Translations:
- Study Languages: Choose the site-enabled languages that will be available to study administrators
- Participant Languages: Further refine which Study Languages will be visible to participants
By default, a maximum of three Study Languages can be selected, however, Admins can contact Support to override this limit.
When more than one Participant Language is configured, Participant Translations will be enabled by default, but can be disabled after study creation.
Admin Menu
Once the study is created, the study’s language settings can be referenced in the Admin Menu under Study Settings within the Language section.
Analysts and Moderators will be unable to edit the configured Study Languages from the Study Admin menu, however, Participant Languages can still be modified. Admins will also be able to adjust participants’ access to translated content, if desired, using the View translated responses toggle available beneath the Participant Languages dropdown.
If the configured Study Languages must be modified after study creation, Admins can contact Support for assistance.
Study Configuration
Study content will be automatically translated, with supported fields indicated by a language picker in the bottom right corner. This language picker appears when creating activities, tasks, and discussions, showing the supported Study Languages visible to all or visible exclusively to Admins.
The input field is set to the user’s current language by default. Translations will automatically update for all supported languages whenever new content is added to reflect the latest changes.
If an Admin manually edits auto-translated text, the system will not replace those changes with future translations.
Viewing Translations
Admins
From the Language Preferences menu in the bottom-left corner of the interface, Admins will be able to set a Display Language for viewing study content.
Once a study has received data from participants, Admins can view the responses translated into their locale language by enabling the “Translated responses” toggle.
When translations are enabled, all study content will appear in the selected language, creating a unified experience for reviewing responses.
When content is automatically translated from another language, Admins will see a View Original link appear beside responses, comments, discussions, and replies. Each link includes the source language in brackets, such as View Original (French), to indicate where the content originated. If the response was authored in the viewer’s preferred language, the option to view the original will not be displayed.
Participants
When the “View Translated Responses” setting is enabled, study responses, discussions, comments, replies and email notifications will be automatically translated to each participant’s preferred Participant Language, ensuring consistent understanding across multilingual groups.
When viewing study content in-platform, participants will also see a View Original link appear beside automatically translated content. Each link includes the source language in brackets to indicate where the content originated. If the response was authored in the viewer’s preferred language, the option to view the original will not be displayed.
Exporting Translations
When exporting study data, Admins can also select their preferred Export Language from the Language Preferences menu.
The Export Language will translate system-generated elements, including study configurations, task labels, and system messages.
User-submitted content, such as participant responses and comments, will remain in their original language unless the associated "Translated responses" toggle is enabled. This ensures flexibility in how raw data is shared and reviewed.
Note: AI-generated insights, Excerpts Reports, platform Messages, Word Data, and visual Charts remain in the original language to maintain their intended meaning, ensuring no loss of nuance during translation.
Important Considerations
Certain platform areas do not currently support automatic translation:
- Excerpting and Verbatims – Only original text can be excerpted to prevent translations from altering meaning when taken out of context.
- AI-powered features such as Themes and Questions do not yet support translated content, ensuring AI-driven insights remain accurate.
- AI Questions can still be asked and answered in any language, but the supporting verbatims will not be translated.
Some visual elements, like word clouds and charts, remain unilingual, meaning translations are not applied to their text components.