Asking Probing Questions

When participants respond to Activities and Discussions, it's often important to follow up with additional probing questions (e.g. Why do you feel that way?).

Note you can use @mentions to trigger a notification to maximize engagement. You can mention individuals, Segments or special groups like @everyone and @particpants. If you are posting a comment on a Task response, it is not necessary to mention the person that provided the response as they'll automatically be notified of the comment. Learn more about Mentions.

Recollective allows you to ask such follow-up questions via comments and allow you to make those comments social (i.e. visible to everyone permitted to view the response or reply) or private (i.e. visible only to the specific respondent). What's important is that you can ask your questions in context of the original response.

Once you post a private comment to a participant they can also respond privately to you. You can effectively have a private sidebar conversation in an otherwise open area of the Study.

Adding a Comment

In either the Stream view, Task Response page, or from a Discussion Topic, click on the Comment or Add Comment option provided. A comment box will appear for you to leave your desired question and choose how visible it will be.

If you notice a typo or other issue with your comment, you will have about 30 seconds to Undo the comment before a notification is delivered to participants. You can still edit and delete comments after the undo grace period.

Indicating a Reply is Required

If you would like the participant to be continually reminded about an important question on a Task response comment, you can select the Awaiting Reply option. This action will cause the comment notification to appear at the top of all other notices. The notice will be identified as new / unread until the participant responds with a follow-up comment themselves.

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