Participant Access dates define the active timeframe for participants being able to access your Recollective site. If your access period is ending sooner than required, any Analyst on your Site can request an extension through your Account Manager or the Sales team.
How to Check Your Participant Access Expiry Date
Analysts can review current Participant Access start and end dates by following the steps below:
Log in to your Recollective site
Go to Site Administration > Settings > Subscription
Review the listed Participant Access start and end dates on your active license
How to Request a Participant Access Extension
Participant Access extensions cannot be self-served in the platform currently and must be processed by the Recollective team.
If your Participant Access end date needs to be extended:
Contact your Account Manager or Sales Contact directly to request an extension quote.
Email the Sales team at [email protected] if you do not have a direct contact or need a general quote.
Urgent or Emergency Extension Requests
If your extension request is urgent and you have not received a response from your Account Manager or the Sales team:
Navigate to https://recollective.com/911 to open an emergency support ticket.
Still Have Questions?
If you have questions or feedback about this article, contact the Recollective Helpdesk at [email protected].