How to Create an Audio Only Group Chat or Interview

Live Group Chat Activities without Video enabled will allow you to build a chatroom-style Activity that opens at a specific date and time and typically closes after an hour or two of in-the-moment conversation. During the Activity, participants can interact directly with the chat moderator(s) via typed messages and live polls.
To create a completely anonymous Live Group Chat activity, you will have to change the study privacy settings that control how participants see one another. These settings will also govern how Clients see participants if clients have access to the study space.  

Activity Date and Time

As part of a Live Group Chat Activity's setup, you must set its date. You'll be required to choose a Start Date and Start Time (i.e. the day and time that the live chat will occur) as well as Duration (in minutes). The Activity's time zone will also be displayed on the setup page directly below the date field.

Once the setup is complete, participants will see the Activity card from their Activities  page and be able to click on it. They can then use the Add to Calendar option to schedule the Activity in their preferred calendar application:
  • Google Calendar
  • Yahoo Calendar
  • Live Calendar 
  • iCal (ICS)

Live Video

Ensure that Enable Live Video is toggled on.  This will allow Participants to turn their microphone on. Additionally, select the following two settings to ensure Participants’ cameras are never enabled:
  • Start with participant's cameras off
  • Do not allow participants to enable their camera
Note: This activity will consume Live Video Minutes.

Activity Visibility and Description

Like any Activity in a Recollective Study, you'll need to determine who it's visible to. Will the Activity be completed by All participants or just a subset of Study participants (e.g. Only select segments)?
Live Group Chat Activities can also be limited in visibility for Client-role accounts. By enabling the Limit visibility by clients option, you can make the Activity visible to only select clients, or hide the Activity from clients entirely. 
Prepare an Activity description (similar to the instructions in a Journal Activity's setup) to let people know what this Activity is about. This description will be also displayed if they click on the card from the Activities page.


Each Activity in a Recollective Study can have customized notifications tied to it. These notification options can be found by clicking on the Notifications tab next to Basic Settings towards the top of the Activity Setup page, or by clicking the More options... link towards the bottom.
For Live Group Chat Activities, the notification options are:
  • Activity starts tomorrow (24 hours before start)
  • Activity starts soon (1 to 2 hours before start)
  • Activity started (actual start time)

Point Customization

If you have chosen to enable the point tracking feature for your Study, you will see a Points tab on the Activity Setup page with the option to Customize points awarded for activity completion. This is an opportunity to depart from the default point allocation for a Live Group Chat Activity as configured in Study Settings: Points. 

Prepared Content

After saving your Live Group Chat Activity, you will have the option to create any Prepared Content Items.



In order for Participants' Identities to remain anonymous to each other (and Clients if applicable), select Unique ID only (Participant 1234). As well, disable the following settings:
  • Directory 
  • Profile pages 
  • Profile photos 


You will have the same options as above, along with a few Additional Fields.

Backroom Access

Clients will only be permitted to join a Live Group Chat if the Client Permission to Collaborate in backroom is enabled. If you'd like for a Client to participate in the chat directly with participants, enable the Interact with participants permission.
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