How to Reset a Participant's Password

There may be instances where participants are having trouble logging in to their Recollective account and reach out to Administrators for support. While participants are capable of resetting their login password from the login page, they may require additional assistance. Analysts can reset a participant’s password on their behalf and send them their credentials externally.

To reset a participant’s password, follow these steps:

📍 Go to Site Administration > Panelists

Click on the Search Panelists pane
Once you have located the panelist in the list, click the drop-down arrow next to their name and select Edit
Under the New Password header, input a temporary password, then re-enter the password in the field below
Check the Force password change box to ensure the user creates their own password after logging in
Click Save

Note: The New Password field will depopulate once you have successfully saved your changes.

Once you have completed these steps, you can share the following information with your participant via email:

Go to: [Insert Study URL]
Enter your username or email address
Enter password: {temporary password you assigned them}