How to Prevent a Firewall from Blocking Recollective

To prevent firewalls from blocking Recollective, follow the steps below:

  1. Send a list of the following domains to your IT department so they can be whitelisted (for ports 80 and 443):
    1. Your Recollective site's domain (if not a subdomain to
    3. (webcam video and screen recording)
    4. (live activities)
    5. * (live activities)
    6. (in-app help system)
  2. If your email server is firewalled, send the following IP addresses to your IT department so they can be whitelisted:
  3. If you have a firewall or network filtering browser extension, disable it
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