How to Prevent a Firewall from Blocking Recollective

To prevent firewalls from blocking Recollective, follow the steps below:

  1. Send a list of the following domains to your IT department so they can be whitelisted (for ports 80 and 443):
    1. Your Recollective site's domain (if not a subdomain to recollective.com)
    2. recollective.com
    3. addpipe.com (webcam video and screen recording)
    4. media.twiliocdn.com (live activities)
    5. *.twilio.com (live activities)
    6. .helpscout.net (in-app help system)
  2. If your email server is firewalled, send the following IP addresses to your IT department so they can be whitelisted:
    1. 149.72.55.233
    2. 168.245.17.144
  3. If you have a firewall or network filtering browser extension, disable it
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