Private messages can be sent to an individual participant or to group of participants (e.g. all active participants, those in a particular Segment, people that didn't complete an Activity, and so on).
Messaging a Group of Participants
There are various ways to select and filter on participants to ensure you can send your message to the right audience. Learn about Sending Email Broadcasts.
📌 Note: Broadcasting a message sends an individual message to each recipient and does not start a group conversation. If you want that type of interaction, you'll want to leverage Mentions, Discussions and Live Group Chat Activities.
Messaging a Participant
To correspond with a single participant, hover your cursor over their name anywhere in the study and select the envelope icon that appears.
You can also click a participant's name to view their profile which offers a View Messages option.
All previous messages sent and received by that participant will be listed on the Messages page. Simply select the New private message to participant input to write a new message to that individual.
🗣️ Still have questions or want to leave feedback on how we can do better? Contact us at [email protected].