Who can Whitelist Recollective?
Network & Email Server Whitelisting: Must be performed by an IT Administrator or Network Administrator with access to your organization's firewall and email server settings.
Browser Troubleshooting: Can be performed by end users experiencing connection or loading issues on Recollective.
Whitelisting Recollective for Firewalls
To ensure uninterrupted access to Recollective features, send the following list of domains to your IT team to whitelist for ports 80 and 443:
Your Recollective site's domain (if using a custom domain and not a standard subdomain to recollective.com)
media.twiliocdn.com (required for Live Activities)
*.twilio.com (required for Live Activities)
.helpscout.net (required for the in-app help system)
Whitelisting Recollective for Email Delivery
If your organization’s email server uses a firewall or strict inbound filtering, send the following IP addresses to your IT team to whitelist on your email server to ensure delivery of Recollective system notifications and emails:
149.72.55.233
168.245.17.144
149.72.175.106
159.183.222.177
Troubleshooting Client-Side Firewall Issues
If individual users experience blocked access or loading errors after network whitelisting is complete, check for local filtering tools. Temporarily disable any browser extensions that perform firewall management, ad blocking, or network filtering.
Still Have Questions?
If you still have questions or need assistance with Recollective network configuration, contact support at helpdesk.recollective.com.